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Job Description:POSITION SUMMARY: The Business Systems Analyst (BSA) II will be a pivotal member of the IT Retail team, responsible for driving the vision, strategy, and operational excellence of our retail solutions. This role will lead efforts in process definition, requirements gathering, and analysis with a strong focus on improving customer experience, increasing in-store productivity, and supporting aggressive business expansion through organic and acquired growth. The BSA II will champion a product/service operating model approach, ensuring that retail operational initiatives and solutions align with strategic business objectives and deliver measurable value.PRIMARY RESPONSIBILITIES:60% - Strategic Improvements & Solution Leadership: Business Analysis, Requirements Definition, Business Process Analysis, Gap Analysis, and Solution EvaluationLeads and coordinates discovery activities with business owners to gather detailed requirements and expected outcomes through interviews, documentation, and facilitated working sessions, with a specific emphasis on enhancing customer experience and store productivity.Leads analysis of requirements to determine the systems' potential and defines the impact to other business units and systems while providing strategic input to the development effort.Identifies and quantifies business opportunities, providing clear justifications for initiatives that support business expansion and operational efficiency.Provides comprehensive cost/benefit analysis, risk assessment, and scope definition of proposed requirements, aligning them with the overarching retail strategy.Assists with defining and documenting project scope and business requirements for complex retail initiatives, ensuring alignment with strategic goals.Manages changing requirements and associated documentation, ensuring clear communication and impact assessment across all stakeholders.Participates in and often leads solution evaluations, including evaluation of third-party products and/or custom development options and technical requirements, always seeking optimal solutions for retail operations.Helps design new solutions by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; and writing detailed specifications that drive customer experience improvements and productivity gains.Identifies and understands broader business impact and determines solutions and/or escalates issues when appropriate, considering the end-to-end retail ecosystem.Creates process models based on business requirements in order to determine the completeness of the information and process components; including defining current ('as is') and future ('to be') business process states, with a focus on optimizing retail workflows.25% - Operational Strategy & Support: Activity Coordination and ExecutionLeads individual projects or sub-project tasks affecting single or multiple business and IT departments, ensuring operational readiness and smooth deployment of retail solutions.Identifies, analyzes, proposes, and documents appropriate solutions for problems and issues that may impact a current business process, designing improvement suggestions that enhance operational efficiency.Defines and articulates business rules required for improving or resolving data quality issues, ensuring data integrity across retail systems.Facilitates and performs 'light' testing by developing and executing unit/system test cases, scripts, and plans to ensure original requirements are met and solutions are robust for retail environments.10% - Stakeholder Engagement & Communication: Service Levels: Stakeholder CommunicationsEngages proactively with stakeholders to ensure requirements are reflecting the strategic needs of the company, fostering strong partnerships with retail operations and other business units.Monitors business decisions and manages requirements documentation and communication, providing transparent updates on retail solution initiatives.Evaluates project impact through consultation with the business, regulatory, information technology management, development, quality assurance, validation, and training teams, ensuring comprehensive understanding and buy-in for retail solutions.5% - Other duties as assignedMINIMUM REQUIREMENTS:Educational/Experience Requirements:Bachelor's degree preferred.PMI Professional in Business Analysis (PMI-PBA) or equivalent preferred.A minimum of four (4) or more years of demonstrated experience in business analysis, with a strong preference for experience in retail operations, omnichannel solutions, or automotive services.Functional experience in retail systems (POS, inventory, CRM, etc.) is a significant plus.Required Technical Skills/Knowledge:Technical writing (issue discussion documents, business cases, project charters) with an ability to articulate complex retail business and technical concepts clearly.Ability to work independently, taking initiative to drive strategic retail initiatives.Ability to communicate effectively with internal resources at various levels (SMEs to C-suite) within a large retail organization.Ability to work effectively in a collaborative environment, fostering cross-functional partnerships to achieve retail objectives.Advanced requirements gathering skills for elicitation, modeling, analysis, validation, verification, and facilitation, specifically within a retail context.Strong project delivery skills that include stakeholder alignment, cross-team collaboration, consensus gathering, project execution, acceptance and evaluation criteria definition, and metrics tracking for retail solutions.Ability to maintain and update process documentation and process models, ensuring accuracy and relevance for retail operations.Ability to collaborate with business unit stakeholders and subject matter experts to gather business requirements, document processes, and optimize business transition planning for new retail solutions.Must have ability to complete process definitions, requirements gathering, and analysis necessary to identify and understand business needs as part of assignments, with a strategic mindset towards retail growth.General Knowledge and Abilities:Analytical Skills: Strong analytical and problem-solving skills, with the ability to dissect complex retail challenges and propose innovative solutions.Collaboration: Lead and participate in discussions and working sessions to share ideas, listen, and come to consensus, and when necessary, drive the team to decision, especially in a dynamic retail environment.Communication: Ability to communicate technical and non-technical/complex information clearly and professionally (both verbally and in writing) while ensuring that the quality and content of the message are relevant to the circumstances and understandable to wide audiences; ability to be an active-listener; the ability to draft, proofread, and send written communications effectively; the ability and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions.Confidentiality: Ability to work confidently, effectively, and with discretion with all staff levels.Flexibility: Willingness to work in an ever-changing environment with the ability to positively adapt to organizational, process, and technology changes, particularly in a rapidly expanding retail landscape.Initiative: Ability to work effectively with moderate supervision with proven ability to execute medium/high complexity and diversity of work assignments, proactively identifying opportunities for retail improvement.Multitasking: The ability to perform two or more tasks simultaneously or to shift back and forth between two or more activities or sources of information without difficulty, managing multiple retail initiatives concurrently.Organization: Ability to manage work assignments through prioritization, paying attention to detail, and optimal time management.Service Excellence: Exhibit the willingness to be stakeholder-focused by anticipating and understanding stakeholders' needs; collaborate with them to reach a suitable solution; then consistently meet and deliver on those expectations, ensuring high satisfaction for retail business partners.Teamwork: The ability to establish and maintain rapport, interact comfortably, and work well with coworkers. This includes cooperating, being supportive of others, willingly helping others, considering others' ideas and opinions, sharing information, giving proper credit, and fulfilling team responsibilities and the professionalism to collaborate cross-functionally across IT and retail operations.Physical Requirements: Primarily desk position; regularly required to sit, occasionally required to stand and walk. Requires frequent and repetitive use of hands and fingers to operate a computer, mouse, keyboard, and office related equipment and the ability to reach with hands and arms. Position requires lifting no more than 10 pounds on a regular basis. Specific vision abilities required by this job include close visual acuity and the ability to adjust focus. Requires the ability to communicate verbally and exchange information over the phone and in person.Work Environment: Office, non-manual work; the worker is not substantially exposed to adverse environmental conditions. The worker must be available when urgent issues arise that require their coordination or escalation. Urgent-availability needs are rare but the worker is expected to comply when they occur. This may include performing work outside of regular hours and/or supporting teams performing off-hours work by checking in remotely and/or in person as necessary.BENEFITS:Annual profit-sharing bonusMedical, dental, vision, and life insuranceCompany-funded retirement plan - no cost to employeePaid holidaysPaid time offTuition AssistanceEmployee discountReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/primary responsibilities. This job description is not all inclusive and is subject to change. Additional duties, responsibilities, and tasks may be assigned, as necessary. Employment remains "AT WILL" at all times.
