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Content Moderator - Latam - Remote at Puzzle Remote
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Content Moderator - Latam - Remote job at Puzzle. Remote.
Job Title: Content Moderator
Type of Employment: Full-Time
Location: Remote LATAM
About the Role
We are seeking a highly skilled Content Moderator with exceptional C2-level English proficiency to support our rapidly growing moderation operations. As our end client continues to scale, this role plays a key part in ensuring high-quality, consistent, and efficient content review processes. The ideal candidate excels in fast-paced environments, demonstrates strong judgment, and is comfortable reviewing sensitive or challenging content. You will work closely with cross-functional partners to help maintain a safe, compliant, and positive experience for platform users.
Key Responsibilities
Review and evaluate user-generated content to ensure compliance with platform policies, legal guidelines, and safety standards.
Identify, classify, and escalate content involving safety, fraud, harassment, or other policy violations.
Maintain accuracy, consistency, and productivity while reviewing content across multiple categories.
Apply moderation policies with clarity, consistency, and attention to detail.
Provide feedback on potential gaps, ambiguities, or edge cases in moderation guidelines.
Collaborate with Quality, Training, and Operations teams to ensure aligned decision-making across the moderation team.
Support the onboarding and training process by communicating updates or insights related to policy changes or new content trends.
Requirements
C2 English proficiency (written and spoken) - ability to interpret nuanced language and review sensitive content with precision.
3+ years of experience in content moderation, trust & safety, online investigations, or related roles.
Strong analytical skills and sound judgment in ambiguous or complex situations.
Ability to handle graphic, sensitive, or disturbing content with professionalism and emotional resilience.
Experience working with moderation tools, review dashboards, or ticketing systems.
Ability to work effectively in fast-paced, scaling environments with evolving priorities.
Strong communication skills and ability to collaborate across departments.
Nice to Have
Experience creating SOPs, workflows, or training documentation for moderation or operations teams.
Background in child safety, fraud detection, marketplaces, or other high-risk content verticals.
Experience supporting global or remote teams.
What We Offer
Competitive USD salary, paid monthly.
Paid time off and local holidays.
Health insurance subsidy (country-dependent).
Annual salary reviews based on performance and client feedback.
Paid training & certifications aligned with your role and career path.
Fully remote position with a stable, long-term client.
