Customer Service Representative/Front Desk Receptionist

About the position

Responsibilities

• Answer inquiries online, over the phone, and in person.
• Schedule parties, packages, and individual appointments.
• Prepare the facility/station for services.
• Assist clients with home care decisions and retailing.
• Check clients in and out of services.
• Manage issues as they arise and provide damage control.
• Assist technicians with station setup and cleanup.
• Perform light laundry and cleaning duties.
• Maintain a friendly and upbeat environment for guests and coworkers.

Requirements

• Previous salon or spa experience of at least 1 year.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience with salon software.
• Strong customer service skills.
• Ability to work with technology, including apps and point of sale programs.
• Organized personality with good attention to detail.
• Warm and inviting presence.

Benefits

• Employee discount
• Paid time off
• Professional development assistance
• Referral program