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Defense and Government Travel Consultant I ONSITE Honolulu HAWAII

August 22, 2025

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About the position

Responsibilities

Create and complete travel arrangements (air, hotel, car, rail)
Ensure reservations are built according to client standards and preferences
Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
Escalate most complex bookings to more experienced staff
Perform both routine and non-routine work
Benefit from comprehensive training by experienced colleagues and use our social intranet to stay up-to-date

Requirements

Fluent in English, both written and spoken
Detail-oriented with good verbal and written communication skills
Basic knowledge of MS Office
A genuine passion for high-quality customer service
Strong teamwork skills
A positive, 'can do' attitude
Willingness to learn and grow
Military experience/certifications accepted as a substitute for some requirements

Nice-to-haves

Any travel industry-related experience
Customer service experience

Benefits

Hands-on paid training in the travel industry
Competitive compensation including shift differentials, referral bonuses, and supplier incentives
3 weeks of vacation
14 days of paid holidays
7 days of sick leave each full year
Flexible working options: Full-time, part-time, working nights and weekends
Medical/dental/vision insurance
Employee discounts and supplier incentives
Employee Assistance Program & Employee Resource Groups

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