Field Performance & Insights Manager

<p style="text-align: justify;"><span style="font-size: 16px;">At American Express, our culture is built on a 175-year history of innovation, shared <a href=" target="_blank" rel="noopener">values</a> and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.</span></p> <p style="text-align: justify;"><span style="font-size: 16px;">Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</span></p> <p style="text-align: justify;"><strong><span style="font-size: 16px;">How will you make an impact in this role?</span></strong></p> <p style="text-align: justify;"><span style="font-size: 16px;">We are recruiting for a Manager in the ICS CoE organization. This is a high visibility role to deliver operational support, performance analytics and business insights. The role sits within the ASI (Analytics Strategy & Insights) team, and the Manager will work with the CoE leads and other partner teams to provide consultative support to Senior Leadership through strategic analysis to highlight insightful trends that lead to actionable recommendations for future growth opportunities. The candidate will possess thought leadership, critical thinking, exceptional communication, and organizational skills. </span><o:p></o:p></p> <p style="text-align: justify;"><span style="font-size: 16px;">This role also supports international standardization efforts and is focused on developing and implementing process improvements to drive automation to gain efficiencies across core activities and functions. </span><o:p></o:p></p> <p style="text-align: justify;"><strong><span style="font-size: 16px;">Minimum qualifications</span></strong><o:p></o:p></p> <ul style="text-align: justify;"> <li><span style="font-size: 16px;">Strategic Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives. Excellent analytical and problem-solving skill</span><o:p></o:p></li> <li><span style="font-size: 16px;">Communication and Build relationships:  ability to communicate effectively at various audiences/levels within the organization. Ability to negotiate and gain agreement while building trust and maintaining relationships.</span><o:p></o:p></li> <li><span style="font-size: 16px;">Results Leadership:  Ability to manage multiple and complex work streams and work across departmental boundaries and deliver a diverse set of initiatives that result in transformational outcomes</span><o:p></o:p></li> <li><span style="font-size: 16px;">Experienced People Leader: Proven ability to attract, develop and lead a high performing and engaged team; ability to manage within a matrixed environment</span><o:p></o:p></li> <li><span style="font-size: 16px;">Ability to oversee a program that promotes issue identification and resolution; stakeholder management and alignment; incorporates risk mitigation planning/execution; and provides solutions to address business transformation, strategic alignment and culture change</span><o:p></o:p></li> <li><span style="font-size: 16px;">Self-starter and high level of accountability and able to solve ambiguous/ open ended business challenges</span><o:p></o:p></li> <li><span style="font-size: 16px;">Proven ability to take decisions and deliver results in a fast paced and highly matrixed environment</span><o:p></o:p></li> <li><span style="font-size: 16px;">Strong work ethic with demonstrated will-to-win and high personal excellence</span><o:p></o:p></li> <li><span style="font-size: 16px;">Familiar with Customer Relationship Management tools (i.e. One.force), data Management (LUMI, SQL) and statistical techniques </span><o:p></o:p></li> </ul> <p style="text-align: justify;"><strong><span style="font-size: 16px;">Preferred Qualifications:</span></strong><o:p></o:p></p> <ul style="text-align: justify;"> <li style="font-family: Arial;"><span style="font-size: 16px;">Minimum 2 years’ experience in a manager role </span><o:p></o:p></li> <li style="font-family: Arial;"><span style="font-size: 16px;">Proven people leadership</span><o:p></o:p></li> <li style="font-family: Arial;"><span style="font-size: 16px;">Significant experience of relevant work with a University Degree or equivalent</span></li> </ul> <p style="text-align: justify;"></p> <p style="text-align: justify;"><span style="font-size: 16px;">Non-considerations for sponsorship:</span><br><span style="font-size: 16px;">Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.</span></p> <p style="font-family: Arial; text-align: justify;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:</span></span></p> <ul style="text-align: justify;"> <li><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Competitive base salaries </span></span></li> <li><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Bonus incentives </span></span></li> <li><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Support for financial-well-being and retirement </span></span></li> <li><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) </span></span></li> <li><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </span></span></li> <li><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Generous paid parental leave policies (depending on your location) </span></span></li> <li><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </span></span></li> <li><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Free and confidential counseling support through our Healthy Minds program </span></span></li> <li><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Career development and training opportunities</span></span></li> </ul> <p style="font-family: Arial; text-align: justify;"><span style="font-size: 16px;"><span style="font-family: arial, helvetica, sans-serif;">Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</span></span></p>