Field Service Technician (Advanced Level) - Orlando / Miami / Tampa / Ft. Lauderdale / Jacksonville FL / Atlanta GA / Myrtle Beach SC

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About the position

Responsibilities

  • Lead and support installation teams for large complex OPL/TFS planning and installation.
  • Act as a technical expert collaborating with Sales on key OPL and mechanical warewash sales.
  • Train and coach Senior Field Service Technicians (Sr. FSTs) on OPL & MWW and participate in Pillar work teams.
  • Provide Tier II technical support for Sr. FSTs and external distributor technicians.
  • Conduct QA audits for internal and external technicians to ensure compliance with P&G standards.
  • Deliver work process improvements to enhance efficiency in equipment and service procedures.

Requirements

  • Expertise with commercial mechanical warewash machines and chemical dispensing pumps.
  • Proficiency in on-premise laundry machine programming and troubleshooting.
  • Ability to develop and deliver technical training modules.
  • Excellent knowledge of tools, data, and service needs for the NSO organization.
  • Obtain and maintain NRA ServSafe certification; NEHA CP-FS certification recommended.
  • Understanding of regulatory, plumbing, and electrical requirements affecting mechanical warewash and laundry programs.
  • Proficient in PGP laptop technology including Word, Excel, PowerPoint, and CRM tools.
  • Demonstrated knowledge of PGP chemical program products and their applications.
  • Strong customer-facing skills to assist the Sales team as a technical expert.

Nice-to-haves

  • Experience with competitive, industry, and external customer environments.
  • Knowledge of new and upstream technology for competitive advantages.
  • Ability to establish and cultivate key customer relationships.

Benefits

  • Salary range of \$34.27 - \$42.83 per hour.
  • Full-time role with potential for bonuses and benefits.
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