Principal Consultant, Resident Services, Remote

Description:

• Act as the primary point of contact for Falcon LogScale deployments from project kickoff to technical implementation and through project closure
• Guide and assist customers in building out complex, resilient and high performing application clusters in public and private cloud/on-prem environments
• Assist customer with data onboarding tasks like 3rd party tool audit/logging policy configurations, and log transport methodology
• Provide guidance with log analysis leveraging search queries based on raw log data, parsing and dashboard creation
• Provide knowledge transfer of Falcon LogScale to our customers

Requirements:

• Bachelor’s degree in Computer Science, Software Engineering or related field and five years of experience in systems engineering or an equivalent combination of education and work experience
• Experience implementing and managing containerized applications using Kubernetes (any flavor) Docker, and Helm within GCP, Azure and/or AWS
• Experience delivering, managing and upgrading managed applications in GCP, Azure and/or AWS environments with high throughput and availability requirements, including usage of CI/CD tools
• Experience and comfort with management and implementation of Linux server platforms
• Experience with developing and implementing IaC tools and code using tools such as Terraform, Pulimi or Crossplane
• Highly comfortable in creating, implementing and troubleshooting Python, go and Bash scripts within integration and automation use cases
• Experience with REST API, GraphQL and API microservices
• Intermediate knowledge of security protocols and products for identity management and access such as OAuth, Okta, SAML, Windows Auth and Active Directory
• Experience using logs and metrics to identify the root cause of production incidents
• Experience managing technical deployments, tracking time, and running projects from kickoff to closure
• Experience with Agile, SCRUM, Kanban and other development lifecycles
• Knowledge of IT environments, including: directory services, authentication, networking, data storage
• Understanding of log management use cases around security, observability, DevOps, IT ops, and/or business operations
• Strong problem-solving, written and oral communication skills in English
• Bonus Points: Five years of professional DevOps experience providing support for troubleshooting, recovery and root cause analysis
• Experience developing visualizations for security event-related data using Grafana, PowerBI, Elastic, etc.
• Experience with implementing and using Kafka
• Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs
• Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams

Benefits:

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe