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We are looking for a Remote Airbnb Online Assistant to join our team in Calgary, Alberta, Canada. This part-time role will provide critical support to our operations, focusing on enhancing the guest experience and managing various administrative tasks effectively. As a member of our growing company, you will be part of a collaborative and fast-paced work environment that values flexibility and innovation. Your contributions will play a significant role in ensuring smooth operations and satisfaction for our clients.
Key Responsibilities
Respond promptly to guest inquiries and messages to ensure an excellent customer service experience.
Assist with managing bookings, including confirmation and rescheduling efforts.
Maintain accurate records of reservations and guest communications to facilitate smooth operations.
Support the management team in organizing and distributing relevant information regarding property availability and guest services.
Monitor Airbnb listings for accuracy and perform necessary updates to maintain compliance with platform standards.
Collaborate with team members to create effective strategies for enhancing guest experiences and addressing feedback.
Perform basic administrative tasks, including scheduling maintenance, tracking inquiries, and ensuring follow-ups are completed.
Required and Preferred Qualifications
High School Diploma or equivalent experience is required.
Strong communication skills, both written and verbal, to interact professionally with guests and team members.
Proven ability to multitask and manage time effectively, ensuring that multiple responsibilities are handled efficiently.
Attention to detail and excellent organizational skills to maintain accurate records and documentation.
Familiarity with online reservation systems and basic customer service principles is highly preferred.
This position operates within a growing team dedicated to providing exceptional guest services through a collaborative online platform. You will interact daily with team members, sharing insights and feedback to drive improvements in our processes.
You will report directly to the Operations Manager, collaborating closely with various team members, including property managers and marketing personnel, to align on goals and project initiatives. Cross-functional collaboration will be essential to enhance the overall experience for our guests.
We offer growth opportunities within our company for those who demonstrate excellent performance and a willingness to learn. Our culture promotes an inclusive and supportive work environment, where ideas and contributions are valued. Employees enjoy modern workplace benefits, including flexible hours to accommodate personal schedules and opportunities for professional development, such as access to online training resources and workshops.
The technical environment includes common tools such as Airbnb's management platform, various communication tools, and scheduling software. The team structure is designed to facilitate cross-department collaboration, with regular check-ins and strategy sessions ensuring alignment on our goals and objectives.
