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Remote Live Chat Agent Support

December 24, 2025

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A live chat agent job description involves assisting customers via online chat, handling inquiries, and resolving issues in real-time by multitasking and maintaining a professional tone. Responsibilities include understanding products/services, using chat software, documenting interactions, and identifying opportunities for upselling.

Customer interaction: Engage with customers via live chat to answer questions, provide information, and resolve problems promptly and professionally.

Product/service knowledge: Develop a thorough understanding of company products and services to provide accurate and comprehensive support.

Multitasking: Manage multiple chat conversations simultaneously while ensuring each customer receives timely responses.

System use: Utilize chat support software and CRM tools to manage conversations and maintain detailed records of customer interactions.
Feedback and reporting: Provide feedback on common customer issues or suggestions for process improvement and report technical issues.

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