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Services Project Coordinator, Remote, MST/PST

August 27, 2025

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Description:

As a Services Project Coordinator at Lowe's, you'll be essential in driving customer satisfaction for installation projects and managing workflows from start to finish with precision.
Coordinate between customers, service providers, and stores to ensure smooth project execution and relationship building.
Handle inbound and outbound calls, coordinate schedules, and troubleshoot issues using various tech tools to ensure smooth project execution from start to finish.
Document all interactions meticulously and strive to deliver exceptional customer experiences.
Manage and resolve Work Order issues (post project completion) including assessment of related costs and potential vendor charge backs.
Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).
Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.
Adapt to a fast-paced environment with evolving process enhancements.
Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

Requirements:

High school diploma or GED
1- 3 years' experience in a customer facing role
Bachelor's degree in a related field of study.
1 year of experience in project coordination OR experience in remodeling or construction industry
1 year of experience working in a Project Management function
Experience in contact center environment

Benefits:

401k with up to 4.25% match
Bi-annual Cash Bonus
Discounted Employee Stock Purchase Plan (15% discount of strike price)
Tuition-Free Education
10-week Maternity/Parental Leave
10% Associate Discount

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