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The main focus of the Claims and Insurance Coordinator position will be to ensure a central point of contact for customers and internal stakeholders relative to the claims management process. Addressing Customer Property Damage claims in a timely, efficient and professional manner and following up with customers who have been injured while travelling with us, is integral with respect to preserving the Corporation's reputation. Additional Key Areas of Responsibility Continual review of incidents relating to customer property damage and non-employee injury/illness. Conduct the required follow up to ensure all supporting documentation is collected and preserved in a timely manner. Electronically manage the storage of all information pertaining to claim files. Prepare files for Legal review and actioning all recommendations resulting from these reviews. Execute all financial management tasks associated with the payment of claims. Provide customers and internal stakeholders with a central point of contact for all Personal Injury and Customer Property Damage claims related questions, process support, etc. Identify trends and conduct pertinent information gathering and forward findings to Manager for further analysis and elevation/ follow-up. Under direction from the Manager, prepare and deliver education materials in an effort to promote increased knowledge and awareness as well as address issues/concerns relative to Claims and Insurance. Assist the manager in preparing responses to insurance inquires both internally and externally including, but not limited to, the completion of applications and the compilation of company information for purpose of maintaining and renewing insurance policies. Provide administrative assistance as directed. Work diligently, to promote a physically and psychologically safe working environment, that is diverse, accessible, inclusive and equitable. Assist in the accomplishment of company objectives by performing other related duties as required.
