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Note: The job is a remote job and is open to candidates in USA. AAA Auto Club Enterprises is the largest club within the national AAA federation, with nearly 17,000 employees serving over 18 million members. They are seeking a Membership Retention Agent who will make outbound calls to lapsed members to renew memberships and maintain knowledge of membership products and services.
Responsibilities
Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership
Invoice memberships sold and process payments
Maintain up-to-date, working knowledge of membership products, features and benefits
Perform all other duties and responsibilities as assigned or required
Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution
Skills
High school diploma/GED required
Professional communication skills required, both written and oral
Demonstrate ability to prioritize tasks and assignments required
Proficiency in Microsoft Office software, including Outlook, Word and Excel required
College degree preferred
1-3 years sales experience preferred
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company Overview
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. It was founded in undefined, and is headquartered in Costa Mesa, California, US, with a workforce of 10001+ employees. Its website is https://careers.ace.aaa.com/.
