<p>A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.</p><p><br><strong>TASKS:</strong></p><ul> <li>Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;</li> <li>Maintaining great phone etiquette</li> <li>Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen</li> <li>Verifying healthcare insurance coverage and eligibility</li> <li>Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping</li> <li>Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage</li> <li>Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers</li> <li>Strictly adhering and complying with the HIPAA policy</li> </ul><h3></h3><p><strong>QUALIFICATIONS:</strong></p><ul> <li>Must have excellent verbal and written English communication skills</li> <li>At least 1-2 years of experience in a medical-related background</li> <li>Familiar with medical terminologies</li> <li>A healthcare-related degree is highly preferred</li> <li>Intermediate skills with Google Workspace and/or Microsoft Office</li> <li>HIPAA Certification is a plus</li> <li>Strong attention to detail</li> <li>Impartial</li> <li>Highly organized</li> <li>Computer savvy</li> <li>Open to working night shifts</li> </ul><p><strong>Requirements</strong></p><p><strong>SYSTEM REQUIREMENTS:</strong></p><ul> <li><strong>PRIMARY</strong></li> <ul> <li>Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher</li> <li>Computer Memory/RAM: 8.00 GB</li> <li>Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura</li> <li>Headset: Any USB-type headset with noise-cancelling feature</li> <li>Camera: Capable of a clear and crisp video output</li> </ul> <li><strong>BACK-UP</strong></li> <ul><li><strong>OPTION 1 (BACKUP SYSTEM):</strong></li></ul> <ul> <ul> <li>Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher</li> <li>Computer Memory/RAM: 8.00 GB</li> <li>Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura</li> <li>Headset: Any USB-type headset with noise-cancelling feature (Optional)</li> </ul> <li><strong>OPTION 2 (POWER SUPPLY - UPS):</strong></li> <ul> <li>Must be capable of powering your work station for at least 3 hours</li> <li>Typically a device with 240Wh or higher will be sufficient</li> <li>Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)</li> </ul> </ul> </ul><ul> <li><strong>PRIMARY INTERNET CONNECTION</strong></li> <ul><li>DSL / Fiber Connection - Minimum of 8mb/s</li></ul> <li><strong>BACK-UP INTERNET CONNECTION</strong></li> <ul><li>Minimum of 5mb/s</li></ul> </ul><p><strong>Benefits</strong></p><p><strong>RATE AND REWARDS:</strong></p><ul> <li>Starting rate is $800 (USD) monthly</li> <li>Employment Type: Independent Contractor</li> <li>Free Training</li> <li>Paid Time Offs</li> <li>HMO Coverage</li> <li>Optical Rewards</li> <li>Performance-Based Increase</li> <li>Permanent Work From Home</li> </ul>
