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<p><span>At iFLY, our mission is to deliver the dream of flight to everyone!</span><span> </span><span> We are a global company with over 100 </span></p>
<p><span>vertical wind tunnels in 19 countries (corporate and franchise). Headquartered in Austin, Texas, iFLY has 35 Corporate owned tunnel locations across the US. iFLY offers an exciting opportunity to join a successful and innovative organization that supports your professional growth.</span><span> </span></p>
<p><span> </span><span>As an Area Sales Associate, Group Experiences, you will drive revenue growth by converting inbound birthday, social, and group event demand into memorable iFLY experiences across assigned markets.</span></p>
<p><span> </span><span>This role owns the customer sales experience from inquiry through booking and focuses on maximizing conversion, customer satisfaction, repeat business, and average booking value.</span></p>
<p><span> </span><span>Success requires strong consultative selling skills, urgency, attention to detail, and the ability to manage high inquiry volume while creating exceptional guest experiences.</span></p>
<h5><span><strong>Duties and Responsibilities</strong></span></h5>
<h5><strong>Sales & Customer Experience</strong><strong></strong></h5>
<ul>
<li><span> </span><span>Manage inbound birthday, social, and group inquiries from qualification through booking</span></li>
<li><span> </span><span>Apply consultative selling techniques to recommend the right experience and package</span></li>
<li><span> </span><span>Drive conversion and maximize average booking value through thoughtful upsell and cross-sell</span></li>
<li><span> </span><span>Deliver fast, high-quality follow-up and quote turnaround</span></li>
<li><span> </span><span>Build long-term relationships that generate repeat bookings and referrals</span></li>
<li><span> </span><span>Resolve customer concerns professionally</span></li>
</ul>
<h5><strong>Performance & Territory Ownership</strong></h5>
<ul>
<li><span> </span><span> </span><span>Own assigned market performance and contribute to YoY growth</span></li>
<li><span> </span><span>Maintain CRM hygiene and accurate opportunity tracking</span></li>
<li><span> </span><span>Monitor conversion performance and customer trends</span></li>
<li>Support team initiatives aimed at improving customer experience and sales performance. Surface insights that improve offer design and process</li>
</ul>
<h5><strong>Required Qualifications:</strong></h5>
<ul>
<li><span> </span><span>0-1 years of experience in sales or customer service, hospitality, or call-center sales environment</span></li>
<li><span> </span><span>Exceptional communication skills with the ability to engage and persuade potential clients.</span></li>
<li><span> </span><span>Strong organizational skills and attention to detail.</span></li>
<li><span> </span><span>Comfort handling inbound calls and working toward individual performance targets.</span></li>
<li><span> </span><span>Ability to work independently and manage time effectively in a remote setting.</span></li>
<li><span> </span><span>Basic computer skills and ability to learn CRM and booking systems.</span></li>
<li><span> </span><span>Ability to multitask in a fast-paced, high-volume environment.</span></li>
<li><span> </span><span>A positive attitude and a passion for delivering outstanding customer experiences.</span></li>
</ul>
<h5><span> </span><strong>Preferred Qualifications:</strong></h5>
<ul>
<li><span> </span><span>Prior experience in client-facing or sales support roles.</span></li>
<li><span> </span><span>Exposure to consultative or solution-based selling.</span></li>
<li>Interest in developing a career in sales.</li>
</ul>
<h5><strong>The Good Stuff</strong></h5>
<ul>
<li>Competitive Salary and performance bonus opportunities</li>
<li>Medical, dental, vision and supplemental plans</li>
<li>Paid time off (PTO) and;
<ul>
<li>Parental Leave</li>
<li>Company Holidays</li>
</ul>
</li>
<li>401k retirement investment</li>
<li>Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)</li>
<li>Tuition reimbursement </li>
<li>Referral bonus program </li>
<li>Team member discount on retail merchandise and flight packages </li>
<li>Free flight time for team members and family</li>
<li>Ongoing training and development programs</li>
</ul>
<p> </p>
<p>This document is not an exhaustive list of every task this position will be asked or expected to perform. </p>
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