<strong class="jdheader">Introduction</strong><br><br><div class="ewa-rteLine"><span style="font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; color: #000000;">At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. </span></span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: #000000;">If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.</span></div><div class="ewa-rteLine"> </div> <br><strong class="jdheader">Overview</strong><br><br><p style="margin: 0px;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">The Client Operations Manager is the primary point of contact for the bswift system set up, management, and quality assurance; responsible for helping meet and exceed client expectations by supporting consumers on bswift.</span></p> <br><strong class="jdheader">How you'll make an impact</strong><br><br><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Client Site Implementation and Maintenance</strong></span></p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Manage 10-12 clients‘ annual renewals and site updates on the bswift platform.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Demonstrate understanding of employee benefits and bswift configuration rules including cost calculations, eligibility classes, and site structure.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Maintain comprehensive knowledge of insurance plan rules for all plans including but not limited to health, life, disability, and voluntary benefits.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Obtain and maintain the bswift Implementation and Ongoing User Certification</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Manage and provide technical guidance through the implementation of new client websites.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Understand, implement, and configure contents, pricing and information included in the Statement of Work for each client. </span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Provide technical guidance through the implementation of new client websites and ongoing support of sites at renewal.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Develop and maintain benefit class matrix for each assigned client and save document to client’s file in the shared drive.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Update sites as requirements change, including benefit class matrix, requirements document, rates, permissions, field options, site text and plan and library documents.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Understand and identify system limitations and submit enhancement requests as needed.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Identify, reconcile, research, and resolve system-related issues.</span></li></ul><p style="margin: 0in 0in 0in .5in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Client Collaboration and Deliverables</strong></span></p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Partner with operations teams (EDI, Production, COBRA, Billing, Enrollment, and Customer Service) to meet client deliverables.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Create and obtain sign-off on Benefits Class Matrix, Requirements, Rates, and Permissions.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Configure systems for annual benefit program changes or acquisitions.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Execute non-automated service delivery processes as required.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Research and troubleshoot issues to identify root cause and solution. Respond to client questions and concerns about site issues with research-based solutions. </span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Provide clear and professional updates to clients throughout the implementation and renewal process.</span></li></ul><p style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>System Testing and Quality Assurance</strong></span></p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Responsible for the overall quality assurance of each assigned client site.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Use Excel to analyze and compare data sets for auditing purposes. Have strong knowledge and experience with excel formulas VLOOKUP and pivot tables.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Test new and existing system functionality to ensure accurate client system configuration and track/monitor resolution of issues.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Perform data integrity checks through site testing and auditing.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Complete site testing within established and communicated timeline and obtain sign off from client on site testing and approval for go-live.</span></li></ul><p style="margin: 0in 0in 0in .5in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Process Improvement and Team Collaboration</strong></span></p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Drive continuous process improvements by maintaining a deep understanding of internal systems.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Coach and mentor team members, sharing new ideas and customer insights throughout all phases of the product life cycle.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Collaborate with other members of the bswift Client Operations Manager team and other operations teams, sharing developmental ideas and solutions to enhance best practices.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Proactively communicate client requirements and processes to all operations teams including EDI, Production, COBRA, Billing, Enrollment, Customer Service and Account Management; update all team members when requirements and/or site configuration changes.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Assess risk and communicate impact when timelines are not met within operational project plan.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Report all escalated issues, timeline constraints and client/site concerns to Account Manager and direct Manager immediately.</span></li></ul><p style="margin: 0in 0in 0in .5in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Additional Responsibilities</strong></span></p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Manage workflows for carrier and payroll feed setup and maintenance.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Support sales and marketing activities as required.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Lead special projects as needed or assigned.</span></li></ul><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong> </strong></span></p> <br><strong class="jdheader">About You</strong><br><br><p style="margin: 0px;"> </p><p style="margin: 0px;"> </p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Bachelor’s Degree or equivalent combination of education and experience</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Solid technical background and ability to learn new software systems</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">One year of experience on bswift or similar benefit administration platform is preferred</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Insurance knowledge of health, life, and disability plans preferred</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Familiarity with insurance carrier billing and COBRA administration</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Proficiency in Excel (VLOOKUP, Pivot Tables, Basic Functionality)</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Strong written/verbal communication skills, with the ability to engage technical and non-technical personnel effectively</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Exceptional analytical skills and ability to use data strategically</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Demonstrated ability to work in a fast-paced, ambiguous environment while maintaining high-quality outcomes</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Passion for teamwork, client service, and achieving business results through problem-solving</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Proactive and results-oriented with strong attention to detail</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">High level of productivity and reliability</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Ability to: interact with internal and external customers, work independently as well as with a team and meet operational deadlines and manage timelines</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Quality focus and skilled multi-tasking</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Strong organizational, analytical, communication, and problem-solving skills</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Professional presentation & attire</span></li></ul><p style="margin: 0px;"> </p> <br><strong class="jdheader">Compensation and benefits</strong><br><br><p style="margin-bottom: 8.0pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. </span></p><p style="margin-bottom: 8.0pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">Below are the <strong>minimum core benefits</strong> you’ll get, depending on your job level these benefits may improve: </span></p><ul><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Medical/dental/vision plans, which start from day one!</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Life and accident insurance</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">401(K) and Roth options</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Tax-advantaged accounts (HSA, FSA)</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Educational expense reimbursement</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Paid parental leave</span></li></ul><p style="margin: 0px;"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Other benefits include:</span></strong></p><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Digital mental health services (Talkspace)</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Flexible work hours (availability varies by office and job function)</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Training programs</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Charitable matching gift program</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">And more...</span></li></ul><p style="margin: 0px;"><em><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</span></em></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span>We value inclusion and diversity</span></strong></p><p style="margin-bottom: 8.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://www.isrvr.com/is/DigitalAssets/EligiblityRequirements/index.html" target="_blank" rel="noopener">Click Here</a> <span style="color: black;">to review our U.S. Eligibility Requirements</span></span></p><p style="margin-bottom: 8.0pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. </span></p><p style="margin-bottom: 8.0pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.</span></p><p style="margin-bottom: 8.0pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. </span></p><p style="margin-bottom: 8.0pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</span></p>
