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Note: The job is a remote job and is open to candidates in USA. TTEC is an award-winning company focused on providing exceptional customer experiences. As a Customer Service Representative for a luxury retail brand, you will assist customers with their inquiries, support their shopping experience, and ensure high-quality service delivery.
Responsibilities
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Recommendations of products or services close a sale may be required
Skills
An appreciation for high fashion brands and haute couture
1 year or more of customer service experience
1 year or more post-secondary education OR 2 years equivalent work experience
Recognize and solve problems of mid-to-high level customer service issues
Computer experience
High speed internet (> 15 mbps)
While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
Benefits
PTO
Tuition reimbursement
Health and wellness incentives
Company Overview
TTEC is one of the technology and services innovators that provides end-to-end, digital CX solutions. It was founded in 1982, and is headquartered in Englewood, Colorado, USA, with a workforce of 10001+ employees. Its website is http://www.ttec.com/.
