Position Overview
This is a multi-role position that combines customer service, scheduling, operations support, and administrative responsibilities with hands-on cleaning and field work.
This role is ideal for someone who is organized, proactive, and enjoys working in a fast-paced environment where no two days are the same. You will spend part of your time at a desk handling calls, scheduling, and administrative tasks, and part of your time in the field performing estimates, checking quality, and cleaning homes.
You must be friendly, patient, and professional with customers, as you will regularly communicate with clients by phone, text, and in person.
This position requires someone who is willing to step in wherever needed and fully support the team.
Important: Everyone in this company cleans, from the owners all the way down. If you do not enjoy cleaning or are not physically able to clean for extended periods of time, this is not the right role for you.
Key Responsibilities
Customer Service and Communication
Answer incoming phone calls and respond to texts and emails
Speak professionally, confidently, and patiently with customers
Provide estimates and clearly explain services
Follow up with customers after cleanings
Reach out to past customers to rebook services
Handle basic customer concerns and escalate when needed
Scheduling and Coordination
Schedule jobs and manage the daily cleaning calendar
Communicate job details clearly with cleaners
Adjust schedules due to changes, cancellations, or staffing needs
Ensure all jobs are properly assigned and staffed
Administrative Tasks
Maintain accurate customer records and job notes
Assist with invoices, deposits, and payment follow-ups
Track customer preferences and service history
Help implement and improve systems and processes as the company grows
Operations and Supplies
Monitor cleaning supplies and inventory
Restock cleaning caddies and equipment
Organize and maintain the supply storage area
Assist with placing supply orders when needed
Quality Control and Field Work
Perform in-home estimates for customers
Check completed jobs to ensure quality standards are met
Provide clear and professional feedback to cleaners when needed
Cleaning Support (Required)
Step in to clean when the team is short-staffed or during high demand
Follow company cleaning systems and standards
Maintain professionalism while working in client homes
Be able to clean for several hours at a time, including standing, bending, scrubbing, and moving efficiently throughout a home
Work Expectations
Some days you may spend most of your time at a desk taking back-to-back calls and scheduling appointments
Some days you may spend most or all of your shift cleaning in the field
Other days will be a mix of both administrative work and cleaning
Flexibility and a team-first mindset are essential for success in this role
Pay: $18.00 - $22.00 per hour
Expected hours: 10.0 – 35.0 per week
Benefits:
Application Question(s):
- Employment for this position is contingent upon successfully completing a Background Check and Drug Screening. Are you willing to proceed under these conditions?
Experience:
- Customer service: 1 year (Required)
License/Certification:
- Driver License and Auto Insurance (Required)
Shift availability:
Work Location: In person
